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FAQ
All orders are processed within 1 to 3 business days after receiving your order confirmation email. You will receive another notification when your order has shipped. If you have any questions please feel free to contact us at support@vosteed.com
Discount
1.Do you offer a Military Discount?
Sure, we have 15% off for military. Please feel free to click this link to unlock your Military Discount: https://www.vosteed.com/pages/military-discount
2.How can I use my points for reward?
Please feel free to click here to get your reward!
Shipping
1.How long will it take to get my package?
Generally, packages should arrive in the United States within 3-7 business days.
Delivery to Mexico, Australia, and Europe places normally takes 10-25 business days.
2.Can I make an order ship to Canada/UK?
So sorry that we cannot ship our knife to Canada/UK due to customs policy issues now.
You can check our dealer page and find our dealer near you! https://www.vosteed.com/pages/find-a-dealer
Payment Methods
1.What payment method are available?
We accept PayPal and American Express , Diners Club , JCB , Discover , Mastercard , Venmo , Visa for the payment.
Order Information
1.How can I track my package status?
We will send you a Notify email with tracking information once the package was shipped, you can use the tracking number inside to follow up your package and receive it timely.
2.Can I change the product after placing the order?
Please feel free to contact us to change any order details before the package ship out.
3.How can I buy the replacement for my knife?
You can feel free to buy any replacement part of the knife by contact our support: support@vosteed.com
And please kindly attach the model of your knife so that we can quickly check it out for you!
Returns and Warranty
1.How can I return my product back?
The knife must be returned with 30 days from the date of receipt.
The knife must be in new condition, with no signs of wear, damage, or modifications.
The return process must be confirmed with Vosteed. support@vosteed.com
2.What can I do if my knife need to be repaired?
Please feel free to contact us with photos or video showing the problem, we will confirm it and provide a better solution for you. support@vosteed.com
3.Warranty Coverage
Vosteed guarantees high-quality products for customers. The warranty will be valid within the product’s life and you are required to be the original owner of the knife. We will try our best to help you.
Warranty Limitations details: https://www.vosteed.com/policies/refund-policy
Blog posts
How to Customize Your Own Pocket Knife: Complete DIY Guide
A knife with a quick-swap scale system, an easy-to-assemble crossbar lock, and adjustable springs makes customization simple. Build your perfect knife in minutes.
How to Choose the Best Camping Knife for Your Next Adventure
A camp knife is crucial survival gear. Compare materials, handle designs, and carry options for camping situations from day hikes to backcountry trips.
How to Sharpen Knives and Keep Them Razor Sharp – The Complete Beginner’s Guide
Sharp knives need correct tools, consistent angles and proper technique. Our 8-step method works for all blades and extends edge life significantly.
