At Gym Plus, we stand behind the quality and durability of our products. If you experience a manufacturing defect or need to make a warranty claim, please review the following policy.
1. All products are covered by a limited warranty against manufacturing defects for 12 months, beginning from the date of purchase. This warranty covers defects in materials and workmanship under normal use. It does not cover damage caused by misuse, improper care, accidents, or normal wear and tear.
2. To initiate a warranty claim, please contact us and provide the following information:
- Your order number.
- A detailed description of the fault or defect.
- Clear photographs or videos that illustrate the fault, if possible. This helps expedite the resolution process.
Upon receiving your report, our team will review the provided information and may request additional details or evidence.
3. Return Authorisation: If it is determined that the item is indeed faulty, we will issue a return authorisation number (RAN) and provide instructions on how to return the item to us.
4. Please note that packaging the item for undamaged shipment is up to you.
5. Upon receiving the returned item, we will inspect it to verify the fault or defect. Based on our inspection, we will offer one of the following resolutions:
- Replacement of the faulty item with a new, identical product.
- A refund for the full purchase price, including any shipping fees associated with the original order.
- Repair services, if applicable and agreed upon.
The resolution option will be determined on a case-by-case basis.